Question 1

What is mobile advanced wound care?

Accepted Answer

Mobile advanced wound care provides specialized wound treatment in the comfort of your home or care facility, rather than requiring travel to a clinic or hospital. Our licensed clinicians come directly to you to deliver comprehensive, evidence-based wound care.

Question 2

What types of wounds do you treat?

Accepted Answer

We treat both acute and chronic wounds, including but not limited to:
Pressure injuries (Stage 1–4)
Diabetic foot ulcers
Venous and arterial ulcers
Surgical and post-operative wounds
Traumatic wounds
Infected or non-healing wounds

If you’re unsure whether your wound qualifies, we’re happy to review your case.

Question 3

Where do you provide services?

Accepted Answer

We provide wound care services in:
Private homes
Assisted living facilities
Skilled nursing facilities (SNFs)
Long-term care facilities
Group homes and residential care settings

Question 4

Who provides the wound care?

Accepted Answer

Care is provided by experienced, licensed clinicians trained in advanced wound care management. Treatments follow current clinical guidelines and are individualized to each patient’s needs.

Question 5

Do I need a referral?

Accepted Answer

Yes. A referral from a physician, nurse practitioner, or other authorized provider is required to initiate services. We make the referral process simple and can assist providers or families with next steps.

Question 6

How long does it take to be seen after a referral?

Accepted Answer

Referral turnaround time is within 24 hours.

Once a referral is received:
We review it promptly
Coordinate with the referring provider
Schedule the initial visit as quickly as possible, often within 24 hours

Question 7

What advanced wound care treatments do you offer?

Accepted Answer

Depending on the wound and patient condition, services may include:
Comprehensive wound assessments
Sharp or non-sharp debridement
Advanced wound dressings and biologics
Negative pressure wound therapy (wound VAC)
Infection management
Compression therapy
Off-loading recommendations
Ostomy and skin care support
Patient and caregiver education

Question 8

Will you coordinate care with my doctor or facility?

Accepted Answer

Yes. We work closely with:
Referring providers
Primary care physicians
Specialists
Home health agencies
Facility staff
Clear communication and collaboration are essential to safe, effective wound healing.

Question 9

How often will visits occur?

Accepted Answer

Visit frequency depends on:
Wound severity
Treatment plan
Healing progress
Most patients are seen weekly or as clinically indicated, with reassessments and plan adjustments as needed.

Question 10

Do you accept insurance?

Accepted Answer

We accept Medicare and many commercial insurance plans. Coverage depends on medical necessity and individual insurance policies. Our team can help verify benefits and answer billing questions.

Question 11

What if I don’t have insurance or need self-pay options?

Accepted Answer

Self-pay options may be available. Please contact us directly to discuss pricing and payment arrangements.

Question 12

What should I expect during the first visit?

Accepted Answer

During the initial visit, we will:
Perform a full wound assessment
Review medical history and medications
Develop a personalized treatment plan
Communicate findings with the referring provider
Educate the patient and caregivers on wound care and prevention

Question 13

Will wound care be painful?

Accepted Answer

Some procedures may cause mild to moderate discomfort, especially if the wound is complex or infected. We prioritize patient comfort and use appropriate pain management techniques whenever possible.

Question 14

Can family members or caregivers be present during visits?

Accepted Answer

Absolutely. We encourage family members and caregivers to be involved in care, education, and decision-making whenever appropriate.

Question 15

What happens when the wound heals?

Accepted Answer

Once the wound has healed or no longer requires advanced care:
We formally discharge services
Provide prevention and skin care education
Communicate outcomes with the referring provider
Ensure continuity of care as needed

Question 16

How do I refer a patient or request services?

Accepted Answer

Referrals can be made by:
Fax
Secure email
Phone call
For urgent concerns, please contact us directly and our team will respond promptly.

Question 17

Who do I contact if I have questions between visits?

Accepted Answer

Patients, families, and facilities can reach us during business hours for:
Wound concerns
Dressing issues
Scheduling questions
Care coordination
Emergency concerns should be directed to 911 or the nearest emergency department.

FAQS

Frequently Asked Questions